Online business has increased the necessity of being available for customers 24×7. Brick and mortar businesses have specific operational hours. However online stores have customers throughout the day and night. Furthermore, to serve the customers better a live support assistant is a must. With the help of live assistants every business today can increase its sales and credibility.
Round the clock staff is required for many companies and not just online stores. Every business that has visitors needs to have someone available online for their assistance. IndianVA has been providing assistants for many companies since last 10 years.
IndianVA has provided live support services for the following:-
- 24/7 monitoring service: a very exciting project we did for Mexia. Monitoring the airports and providing the data every 5 minutes was the part of this job. We have worked nearly 1 year on this project.
- Bid monitoring: We have worked for a company in the USA where our job was only to monitor few websites for a bid listing.
- Poll Survey: this is one of the unique projects we have undertaken for a big poll survey done by a company in Switzerland. Our team was available throughout the poll survey which was conducted across 13 countries.
- Voting Project: this is one of the projects IndianVA has undertaken where our team was involved in monitoring of voting done for categories in internet marketing for companies in the USA and Canada.
- Technical Helpdesk: our team was responsible for handling technical help desk for a hosting company based in Greece.
- Live Chat Assistant: we had 3 people working 3 shifts and 1 extra resource as backup for herbal health products store in the USA.
Your requirements may be different. In such cases a little training to our team members would help them to immediately take up the job. IndianVA has multi-skilled assistants to help our clients in 24×7 support.